I purchased a watch online from theShop at the end of 2014. The beginning of April 2015 the watch is running slow. I call them. It takes 15 minutes to speak to someone and he says, sounds like you need a new battery. After less than 4 months? I have the battery replaced for $17 for a $95 watch. Now, purchasing from them costs more than buying from I call back and ask for reimbursement for the cost of the battery. They say "our policy is to only replace batteries within 60 days of purchase." We are not responsible if the watch has been in our warehouse and the battery runs down. Can I speak to a manager. He says send in the watch. I say you are not listening I already replace the battery. I would like reimbursement for the cost. He says "our policy is to only replace batteries within 60 days of purchase." I say do you want a happy customer. He says not our problem.THANK YOU FOR NOTHING JO,"-1
June 16, 2015
- excellent transaction overall, fast shipping, exceptional communication. The Tag I ordered came with all of the original tags as well as plastic covering and had not even been handled by anyone prior to my wife and myself. I would certainly do business with them again for my next watch purchase.
November 07, 2015
Price value and quality products always offered.
December 09, 2015
Excellence in all categories! Easy ordering, Excellent pricing and fast shipping! Highly recommend shopping with theshop!!
February 19, 2016
I've been theshop's customer for years.Nice quality watches with good prices are what always convince me to theshop when it comes to my "looking for a new time piece".Also,the customer service and shipping time are 5 stars and I am always pleased with my orders.Hope you will always keep it up theshop.If possible,please pay more attention to your site on ebay because I am a ebayer,and that would be great.t order number ,"1