boutique u-926

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We speak: English

Chrono Reviews provided by past customers

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January 04, 2016

I ordered a watch for a gift on 11/25. On 11/30 I was notified that the watch was on backorder and would arrive in 2-3 weeks. I emailed them asking for more info as it needed to be in my hands by 12/24 and I would need to make other arrangements if they could not guarantee that. After my second email with no response, I decided to call. They wait times are exorbitant. It took several attempts of 20-30 mins before I was successful getting through. When I did on Dec 9th, I explained my situation to the service rep. I also let her know I was unsuccessful in my previous attempts and really needed an answer. She assured me I would her back from her by the end of the day. That was the last time I heard from her. Finally on 12/19 I called again. I was basically told that they couldn't guarantee it would get there by Christmas. Their solution was to help me pick out another watch. I was offered no compensation, discounts or even remorse. When I expressed my disappointment with the limited options they gave me, and the predicament they put me in, the representative became very rude and combative. When I asked why he was being rude he hung up the phone. When I called back, I actually got the same man on the line and I asked why he hung up on me? He hung up again. I called again and my number went to my cellular carrier's massage saying my call could not go through. After several more attempts getting the same message, it became clear that they blocked my number. Two days later, I got an email saying the order was cancelled. I cannot believe the audacity to behave they way they did. They misrepresented that the watch was in stock, waited almost a week to notify me and then rather than showing a shred of compassion or offering anything to help remedy the problem they created. One of the worst online retailers out there. Such a disappointment.

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