Wife bought an nc pen for my birthday in August the cap was coming loose. nc will not touch it as was sold by a Grey importer and theshop will not help as they do not warrentee their products. This is the ACTUAL discussion I had with their customer service team this morning:help with fault on this pen.11:21meorder ref XXXXX11:22JS Customer Service AgentWelcome to theshop's customer service. We will be with you shortly. Thank you for your patience.11:22JS Customer Service AgentHi11:22ere JS Customer Service Agent.11:22JS Customer Service Agentwhat is the fault 11:22ap and clip seems to be loose.11:25JS Customer Service AgentI am really sorry to hear that 11:25JS Customer Service Agentunfortunately we do not handle repairs for pens 11:25at can I do?11:26JS Customer Service Agentit does not come with a warranty11:26JS Customer Service Agentyou will need to take it to a local repair shop so they can tighten it 11:26ll they honor the guarantee?11:27JS Customer Service Agentno there is no warranty for thi sorder11:27JS Customer Service AgentI am really sorry 11:27 be clear - I have bought a $300 hich has no warrentee from you and no warrentee from JS Customer Service Agentcorrect 11:28JS Customer Service Agentthat is why you got a $200 discount 11:28s. I look forward to posting this on every review board I can find.
March 02, 2016
Good price and super fast shipping..
March 09, 2016
# was delivered on time and in excellent condition. I chose theshop for my Seiko because it had the best price available. I would definitely by from them again.