boutique u-256

(2)

We speak: English

Chrono Reviews provided by past customers

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March 02, 2014

Purchased a Skagen watch with 30-ter resistance. Swam with it a few months later and drops showed up in the glass and rust weeks later on the stem. Called customer service and the rep said it was under warranty, to complete a form online, then print out the form and mail in with the watch. After completing the form, an e-mail came back saying water damage isn't covered. I called back speaking with another rep, then a supervisor. I explained the damage in detail, how it occurred, and together we read through the online warranty info at theshop.com. Despite that the situation fit well within warranty guidelines, the supervisor refused to have the watch serviced or replaced. He was rude and spoke 'in circles.'After I filed a complaint with the Better Business Bureau, theshop requested I send in the watch. Luckily I registered the package. Over two weeks later, BBB replied that the business hadn't received the watch, and the case would be closed.I updated BBB about the delivery status and lack of communication from theshop. A month later, the watch came back unrepaired incorrectly stating that the damage was caused by negligence and therefore out of warranty. I'm contacting BBB regarding this again. The watch cost $60.

December 08, 2015

Excellent, i like very much

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